CFO’s senior staff, each with over 20 years of industry-wide experience, has developed a variety of approaches and techniques to improve both internal as well as external collection results. These include: collection outsourcing and intervention and order-to-cash consulting and training.
¨ Collection Outsourcing and “Intervention” Work (CCC):
Outsourcing consists of CFO personnel working onsite on an hourly or project basis to assist our client in the collection process. Insourcing consists of specially trained “Collection Intervention Specialists” (CIS) directed to work non-responsive or difficult accounts.This specialized, customer-sensitive third-party intervention approach, Customer Critical Care (CCC), takes place prior to write-off or account placement in order to salvage worthwhile customers and as a last attempt to motivate resolution.
¨ Order-to-Cash Consulting:
CFO senior management includes seasoned MBA professionals with considerable industry and real-world experience who have worked with some of the largest companies in the U. S. This knowledge and wisdom is put to work for you to determine the “Best Practices” applicable to managing your receivables from the point of sale on through to the check clearing the bank. CFO’s expertise in dispute management enables identification of the internal “root causes” that delay cash collection and then show how these causes can be resolved with customer satisfaction and improved cash flow as the goal.
The purpose of the above tools and approaches are to help our clients:
√ Improve cash flow while obtaining superior credit, collection and customer satisfaction results,
√ Provide for earlier identification and resolution of problem accounts,
√ Eliminate dependencies on negative-based third parties for intervention,
√ Create a more respectful relationship with both internal and external customers,
√ Ensure, via Best Practices, the financial integrity of the organization and provide the underpinnings necessary to meet–and beat–the demands of Sarbanes Oxley.
Our offerings also enable both business and public sector subscribers to utilize the Internet for its intended purpose – borderless business/communication. Our language transparent (translingual as well as multilingual) translation services facilitate global communication via web or email mediums.
CFO Advisors, in partnership with WebViews, Inc. of Toronto Canada, offers “globalization” tools to help its clients accomplish international business strategies without being hampered by language barriers.
Specific to the need to better harness the Internet as a powerful communication tool, we offer:
¨ e-Business Globalization and Localization Services:
Corporations can now operate e-commerce, e-business and other on-line services in their own (source) language, while customers and users receive these services tailored to their preferred (local) languages and culture. Significantly, change and content management is handled flawless, allowing source website updates to be reflected across all destination sites on a real time basis.
¨ Borderless email Messaging Services (B-Mail):
Corporate and business subscribers can send and receive e-mail messages in English (as example), while recipients read messages and attachments in their language! They respond in return in their language, and you receive it in English! Communications are grammatically, idiomatically and culturally correct. This Language Transparent Operating Environment (LTOE) ensures clear understanding.
The benefits of “Borderless Communication” are clear-cut; the possibilities are limitless!
√ Subscription service – you don’t need a team of translators nor add to your IT staff.
√ Act locally – deliver globally.
√ Robust, synchronized change and release content management.
√ Reduces barriers to entering the global market and attracting new buyers.
√ Flexibility with existing technology infrastructures.
√ You can say with assurance, “we speak your language.”
